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FAQs

Can I trust VLAMOS?

OF COURSE. VLAMOS is a company that has been providing affordable fashion to the world for over 6 years. Our main offices are located in Colorado Denver: 3570 E 12th Avenue, Denver, Colorado 80206

We are a truly international organization with our website being available in different languages. We mainly work with local businesses who are trying to reach potentials customers. VLAMOS is a Paypal verified company. Therefore, we can always guarantee the safety of your transaction no matter which of the available payment methods you choose to use. We also use Authorize.net Secure software which ensures safe payment, including via mobile device.

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About our products

At Vlamos, we assure you of the quality and design of our products. If your order does not look like the products we advertise on our website, you will get a refund with no question ask. it is easy: after receiving your order, please take a picture of your product and send it to us at: teamvlamos@gmail.com with your order number. This option does not include any mistake with the color or size of your item. but only with the design of the product. You can trust us, all our products are real and you will receive what you saw online and paid for. We understand how shopping online can be a struggle, but at VLAMOS we are working harder everyday to make your shopping experience easy. You do not have to worry when shopping on VLAMOS.COM.   

Tailoring & Handling Time

As a global company, VLAMOS work with different stores and designers. Some of our products are tailor made or take more time to be prepare. 

The tailoring and handling time is the number of business days we will take to process your items before shipping them. This processing includes order verification, item manufacturing, quality checking and packaging. This does not include the shipping time.

Different items and categories have different tailoring and handling times. However, on some items page the information is displayed next to the item photo. You have to keep in mind, the tailoring & handling time is just an estimate, which mean we are always trying to have your order ship before the time and never after. We can assure you that we will never go beyond our tailoring & handling time. 

We deliver a smile 

At VLAMOS, delivering a smile is the core value of our service. It means to deliver an attitude of optimism and positivity and a spirit of enthusiasm and passion. We require every staff member to adhere to these principles and we believe it is essential in maintaining a healthy, trusting relationship between ourselves and our customers.

Updating and Protecting Your Personal information 

Your personal information is not just a way for us to deliver our goods to you accurately and efficiently, but also important for further assistance and service. We ensure that your personal information has been encrypted and will not be disclosed to any other third party for usage.

Is it safe to use my credit card?

Yes, shopping at VLAMOS.com is safe. Every credit card purchase on VLAMOS.com is covered by our VLAMOS.com Safe Shopping Guarantee. See Guarantee details below. 

Why are the sites so safe?

Safe Technology: VLAMOS.com secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Guarantee Details:

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, VLAMOS.com will cover the entire liability for you, up to the full $50.00. VLAMOS.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at VLAMOS.com while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Privacy Policy:

VLAMOS.com respects your privacy and is committed to protecting it. 

What forms of payment do you accept?

VLAMOS.com currently accepts Visa, MasterCard, Discover, American Express and Paypal.

The item I want is out of stock in my size, will it be restocked?

The majority of the inventory consists of closeouts, discontinued styles, and hard-to-find styles. Quantities are limited and the option of restocking is not readily available. We recommend that if you see something you like, place your orders as soon as possible! 

Is it safe to use my credit card on your site?

Shopping at VLAMOS.com is safe. The VLAMOS.com Safe Shopping Guarantee backs every credit card purchase you make at 6pm.com, and our site is protected by SSL encryption technology. You can shop on our website safely. 

Is it safe to use my debit card online?

Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once your shipment is planned. Once your order is shipped, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided. They is no problem using your debit card. you are still protected with us. 

Why should I sign up for your Daily Deals Email?

By signing up for VLAMOS.com's email, you'll be among the first to know about special promotions, the availability of new brands, limited-time special offers, coupons and many other exciting features to help you get the most out of what VLAMOS.com has to offer! We never rent, sell, or share your personal information. For further details please view our privacy policy. Please sign up for our newsletter and be the first to hear about our deals. 

How do I change the shipping address or cancel my order?

Please contact VLAMOS.com's Customer Loyalty Team at at teamvlamos@gmail.com immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after order placement and it will not always be possible to make changes to the shipping address and/or cancel the order. VLAMOS.com's Customer Loyalty Team hours are: 6AM - 8PM PST.